Protecting our customers’ privacy is an important priority at Fleetz and we are committed to maintaining strong and meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us.
This policy applies to Fleetz website visitors, app users, applicants and customers in the United States. The policy applies across the Fleetz family of brands and the products and services we provide, except it does not apply to our OneStopShop or Telematical affiliates (which have separate privacy policies) or in other specific circumstances we describe below.
A separate policy governs the collection of personal data by the Fleetz family of brands (excluding OneStopShop and Telematical Affiliates) outside the United States. Also, contracts between Fleetz and its business customers (both U.S. and international) may contain additional privacy-related terms and conditions that are presented in other ways.
Information we collect and how it is used
We collect information when you communicate with us and when you use our products, services and sites. This includes information you provide such as name and contact information, images, voice recordings or voiceprints, other biometric identifiers, the reason for contacting us, driver’s license number, Social Security Number and payment information. Service and device information we collect includes call records, websites visited, wireless location, application and feature usage, network and device data including battery life and apps on your device, product and device-specific information and identifiers, router connections, service options you choose, mobile and device numbers and other similar information.
We collect wireless location information (including Wi-Fi and Global Positioning Satellite (GPS) data) in different ways, for example, when your device connects to a mobile applications on your device.
We use the information we collect to deliver and maintain products and services; establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; help you with service-related issues or questions; manage and protect our services and users from fraudulent, abusive, or unlawful uses; help us improve and personalize our services, and research and develop new products and services; authenticate you; determine your eligibility for new products and services, and deliver marketing offers to you.
Information we collect may be aggregated or otherwise de-identified for business and marketing uses by us or by third parties. For example, aggregate or de-identified data may be used to improve our services, measure and analyze the use of services and to help make services and advertising more relevant to you.
When you contact us or we contact you, we may monitor or record that communication or keep a record of the transaction to help us train employees or other support resources or systems and to better serve you. When you communicate with us, we may use artificial intelligence guided by humans, such as chat bots, to respond to your inquiry. If you communicate with us through third-party services like Facebook Messenger or Twitter Direct Message, your communications are also governed by these companies’ privacy policies.
When you establish an online account or register on our sites or apps, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.
Information provided to us by third parties
When you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. If you lease your residence, we may have information about how to reach your landlord and whether landlord permission is required to provide our products and services.
Fleetz obtains information from outside companies including demographic and interest data (such as gender, age range, education level, sports enthusiast, or frequent diner), as well as information such as device type, carrier, city and state. We use this data and combine it with other information we have about you to help make marketing offers more relevant to you, and to help us better analyze customer information for business modeling purposes.
When you use social media credentials to login to or interact with a Fleetz site or offer, we may collect information about your social media profile, such as your interests, “likes” and friends list. We use this information, for example, to personalize your Fleetz experiences and marketing communications, to enhance our services, and to better serve you. You can control this data sharing via options in your social media accounts.
We also obtain contact information and other marketing lead information from third parties, website “refer-a-friend” options or social media platforms and may combine it with information we have to contact you or direct Fleetz’s marketing offers to you.
Information collected on Fleetz websites and apps
When you use Fleetz websites and apps, information is collected about your device and your visit including browsing, searching and buying activity as you interact with our sites and apps; IP address; mobile telephone, device numbers and identifiers; account information; web addresses of the sites you come from and go to next; and information about your connection, including your device’s browser, operating system, platform type and Internet connection speed. We use this information for operational, performance measurement and other business purposes; and to help us deliver more relevant Fleetz marketing messages on our websites, on non-Fleetz websites, by our representatives, via mail and email, or via other Fleetz services or devices. This information is also used to tailor the content you see, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests and understand the effectiveness of our advertising. We also may use this information to assess the effectiveness of our sites and to help you should you request help with navigation problems on our sites.
Certain Fleetz vendors may place and read cookies on our sites to help us deliver Fleetz marketing messages as described above. We require that these vendors provide consumers with the ability to opt out of their use of information for these purposes. When information is used to deliver Fleetz marketing messages on non-Fleetz sites, in accordance with industry self-regulatory principles, you should see this icon in or around the Fleetz ads. Clicking on this icon provides information about the companies and data practices that were used to deliver the ad and also describes how you may opt out of this type of advertising program. You can find out more about choices you have in the “How to limit the sharing and use of your information” section below.
Information you provide
When you contact us for information or when you enter a Fleetz-sponsored or affiliated contest, sweepstakes or promotion, we may use the information you supply to provide you with information about Fleetz services, programs and offerings. Certain promotions may require that we disclose information such as contest winners or provide information for prize fulfillment, and as required by law or permitted by the promotion’s official rules. Information you provide on our websites about your preferred location and other preferences may be used to provide you with more relevant product recommendations, services and special offers.
We also collect information from you when you participate in surveys or provide other feedback to us regarding our products or services, when you register to receive news or public policy updates, or when you apply for a job with or a grant from Fleetz. We use this information only for the purpose for which you provide it.
Fleetz may send you emails about your account or about products, services, and promotions that may be of interest to you. We may collect information when you open these emails or click on links within the emails. This information is used to personalize the content of the emails themselves and make future communications and marketing more interesting to you. Please note that Fleetz will not ask you to send sensitive personal or account information via email.
Business and Marketing Insights
Fleetz uses information we have about you to create aggregate business and marketing insights. The information we use for this program and the insights we develop do not identify you individually and may be shared with third parties. The program uses Fleetz information about how you use your mobile device (such as web browsing, device location, and app/feature use), certain information about your Fleetz products and services (such as device type and amount of use), and demographic and interest information you provide or we obtain from other companies (such as gender, age range and interests). We may also use other information about your use of services (such as email, search, sites and apps) and visits to third-party sites and apps that include Fleetz services (such as app usage and location), as well as information obtained from third-party partners. The program may also use information provided by business and marketing clients who want insights related to their own businesses. Fleetz may also share location information with others in a way that does not personally identify you so that they may produce aggregate insights. You have a choice about whether your Fleetz information is used for these purposes.
Information we share
Information shared within the Fleetz family of companies
Fleetz shares customer information within our family of companies for a variety of purposes, including, for example, providing you with the latest information about our products and services and offering you our latest promotions.
Information shared outside the Fleetz family of companies
Fleetz uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. We share information with those vendors and partners when it is necessary for them to perform work on our behalf.
As described in more detail in other sections of this policy, Fleetz also may share certain information with outside companies, for example, to assist with the delivery of advertising campaigns, or preparing and sharing aggregate reports. This information does not identify Fleetz customers individually.
We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as:
- to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; in cases involving danger of death or serious physical injury to any person or other emergencies;
- to protect our rights or property, or the safety of our customers or employees;
- to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription to our products and services and to protect our network, services, devices and users from such use;
- to advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
- to credit bureaus or collection agencies to determine credit risk, for reporting purposes or to obtain payment for Fleetz-billed products and services;
- to a third-party that you have authorized to verify your account information;
- when you have authorized others to authenticate you or verify your account information;
- to outside auditors and regulators; or
- with your consent.
If Fleetz enters into a merger, acquisition or sale of all or a portion of its assets or business, customer information will also be transferred as part of or in connection with the transaction.
Information provided to or used by advertising entities or social networks
You may see third-party advertisements on some Fleetz websites, services, apps and devices. Some advertisements are chosen by companies that operate on our sites and other sites (for example, ad servers, ad networks, or technology platforms) to place ads on behalf of advertisers. These companies may place and access cookies on your device to collect information about your visit on websites and may collect device advertising identifiers from your mobile operating system to learn about your use of apps, including ours. The information they collect from our sites and apps is in a form that does not identify you personally and may be combined with similar data they obtain from other websites and apps to help advertisers’ better reach audiences they wish to target. Targeting may be accomplished by tailoring advertising to interests that they infer from your interactions on our sites and apps and your interaction with other sites and services where these companies also are present.
If you choose to interact with specific advertisers who advertise on our apps, sites or services, the information you provide to them is subject to the conditions of their specific privacy policies.
Advertising that is customized based on predictions generated from your visits over time and across different websites is sometimes called “online behavioral” or “interest-based” advertising. In accordance with industry self-regulatory principles, we require that companies disclose when they are using online behavioral advertising programs to deliver third-party ads on our sites or collecting information about your visit to our sites for these purposes and give consumers the ability to opt out of this use of their information. You will see an icon in or around third-party advertisements that are delivered on our sites using behavioral advertising programs. Clicking on this icon will provide additional information about the companies and data practices that were used to deliver the ad as well as information on how you may opt out of these advertising programs. Additional information about your options regarding the use of your information for advertising purposes can be found below. Please note that Fleetz does not have control over or access to information contained in the cookies that are set on your computer by ad servers, ad networks or third-party advertisers.
Similarly, advertising may be customized based on predictions developed from your use of applications and industry self-regulatory principles also apply. This type of advertising involves the use of device advertising identifiers. You can opt out of this use of your device advertising identifier by selecting “Limit Ad Tracking” or “Opt out of Interest Based Ads” from your device settings page.
How to limit the sharing and use of your information.
Federal “Do Not Call” laws allow you to place your phone numbers on the National Do Not Call Registry to prohibit many telemarketing calls to those numbers. To add your numbers to this list, please call 1-888-382-1222 or visit the National Do Not Call Registry.
Most telemarketing laws allow companies to contact their own customers without consulting the federal or state Do Not Call list. If you would like to be removed from Fleetz’s telemarketing list, please contact us at 1-305-261-4366. Please allow 30 days for your telephone number to be removed from any sales programs that are currently underway.
Marketing e-mail, text messages, postal mail and door-to-door calls
Marketing emails you receive from Fleetz include an unsubscribe instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails.
You may opt out of receiving marketing-related postal mailing or prevent text message marketing by Fleetz by calling 1-305-261-4366. Text message solicitations from Fleetz also contain an “unsubscribe” feature that you can use to prevent future marketing text messages from us. Please note that Fleetz may use bulk mail service for some marketing mailings. These services deliver offers to all homes in a neighborhood or zip code. This type of mailing will continue even if you opt out of receiving marketing-related postal mailings from Fleetz.
Mobile device operating systems have a location setting. When you turn this setting to “off,” the device stops collecting your location and stops transmitting location information to apps on the device, including Fleetz apps that use location information. Other device settings allow you to stop the transmission of location data to individual apps on your device.
Working together to keep children safe.
Fleetz recognizes that online service providers must be vigilant in protecting the safety and privacy of children online. We do not knowingly market to or solicit personal information from children under the age of 13 without obtaining verifiable parental consent.
If you have a complaint about child pornography, the soliciting of children for sexual activity, or any other illegal or inappropriate activity involving children on a Fleetz service, report it to us by sending an e-mail. Please include the words “child porn” in the subject line of your email. You can also make a report directly to the National Center for Missing and Exploited Children through CyberTipline.
Accessing and updating your information
We strive to keep our customer records as accurate as possible. You may correct or update your Fleetz customer information by calling a Fleetz customer service representative at 1-305-261-4366 or by accessing your account online and providing the updated information there. Fleetz Enterprise Fleet Services customers may update their information by contacting their account manager.
If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made. Fleetz reserves the right to charge you for the cost of photocopying any documents you request.
Information security and data retention
Fleetz has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access. Personally identifiable and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax or legal purposes.
Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information.
If you become aware of a security issue, please contact Fleetz. We will work with you to address any problems.
Fleetz often publishes helpful information about a wide range of scams that you may encounter.
Information sharing: Blogs and social networking
Some Fleetz websites, apps and services may allow you to participate in blog discussions, message boards, chat rooms, and other forms of social networking and to post reviews. These forums are accessible to others and information you post can be read, collected, shared, or otherwise used by anyone who accesses the forum. If you post content to information sharing forums, you are doing so by choice and you are providing consent to the disclosure of this information.
Updated March, 2019
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Miami, FL 33186